Forward Deployed Engineer

Instacart

Posted 1mo ago

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Embed with enterprise retail customers and partners to understand their technical environments, data systems, and business workflows
Design, build, and deploy AI and agentic solutions tailored to each customer's specific infrastructure and needs
Extend, adapt, and integrate Instacart's core AI capabilities to fit customer ecosystems
Collaborate with Instacart R&D: participate in product reviews, flag platform gaps, and propose concrete changes
Collaborate closely with the AI Solutions Architect to translate domain requirements and architecture into working software
Serve as the primary technical point of contact for customers during implementation engagements

5+ years of software engineering experience with a demonstrated ability to write and ship production-quality code
Hands-on experience building with LLM APIs, function calling, tool use, agent frameworks, or RAG pipelines
Proficiency in Python or another scripting/backend language commonly used in data-intensive environments
Proven ability to integrate with messy, heterogeneous enterprise data environments
Direct experience with external enterprise customers or technical stakeholders in a consulting or customer-facing capacity
Strong working knowledge of retail and e-commerce system fundamentals
Strong communication skills
Comfort operating in ambiguous, fast-moving environments where the process is not fully defined

Prior work in a forward deployed, embedded engineering, or professional services capacity
Background at a startup or early-stage company where you wore multiple hats
Experience in enterprise software implementation, systems integration, or solutions engineering
Exposure to retail tech, e-commerce, or supply chain systems

Skills