Help Desk Support

Position Details

Job Title

Helpdesk Support

Duration

4-5 Months (May Extend)

Client

Large Multimedia Firm (Fortune 500)

Location

Carrollton, TX 75006

Description

• Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms
• Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis
• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience
• Meet call metrics and standards as defined by the department, and enter all requests into SFDC database

Requirements

• 1-2 years experience in a call center environment
• 2+ years experience in a technical environment.
• Professional demeanor; ability to interact positively with customers
• Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others
• Solid working knowledge of the Windows Operating System, including but not limited to Windows 7
• Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
• Working knowledge of SQL 2008 R2 preferred
• Knowledge of Windows Server 2003/2008 or Terminal Services a plus
• MCSE or other technical certifications a plus

To know more about this opportunity, please contact

Nimish Singh

Nimish.Singh(at)Collabera.com

973-805-7507