Technical Support Engineer - Level 3

Technical Support Engineer - Level 3 (X86 Cloud)

Purpose of Role

Responsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual improvement of enterprise x86 infrastructure, private cloud hosted services, and associated operational platforms within managed services and customer environments. Acts as a technical escalation point and provides technical support for assigned services and customer environments.

Core Responsibilities

Provide advanced operational support for infrastructure and private cloud services.

Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.

Perform root cause analysis and implement corrective and preventative actions.

Support configuration, patching, upgrades, migrations, and decommissioning activities.

Maintain platform availability, security, resilience, performance, and capacity.

Act as a technical escalation point for support and operational teams.

Participate in major incidents, service transitions, onboarding activities, and technical projects.

Collaborate with networking, storage, backup, public cloud, security, and observability teams.

Develop and maintain technical documentation, standards, procedures, and knowledge articles.

Drive automation, standardisation, operational efficiency, and continual service improvement initiatives.

Technical Scope

Enterprise x86 server infrastructure

Windows Server platforms

Nutanix and Cohesity

VMware and virtualisation platforms

Active Directory and identity services

High Availability and Disaster Recovery solutions

Infrastructure automation and configuration management

Security, patching, and compliance controls

• Proxmox

Technical Skills and Experience

Essential

Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments.

Advanced Windows Server and VMware administration and troubleshooting skills.

Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.

Experience with PowerShell, scripting, automation, and operational tooling.

Knowledge of High Availability, Disaster Recovery, and business continuity practices.

Experience operating within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes.

Desirable

Automation and scripting experience

Knowledge of scalable and highly available architectures

Experience with monitoring, observability, and event management platforms.

Bonus Points

Vendor certifications a plus for specific platform support needs.

Education

Bachelor's degree or equivalent experience preferred.

Travel

10%

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Park Place Technologies is an Equal Opportunity Employer D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.