IT Support Engineer

Gravitate

Posted 1mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Own incoming internal IT tickets — triage, resolve, or escalate with clear communication
Run employee onboarding and offboarding: laptop provisioning, account creation, SSO/MFA setup, license assignment, and clean offboarding
Administer core SaaS stack — user management, group membership, license tracking
Manage endpoints: enroll devices, enforce MDM/EDR policy, assist with patching and remediation
Own hardware procurement and asset inventory
Maintain internal knowledge base of how-tos, runbooks, and FAQs
Partner on SOC 1 / SOC 2 audits and customer security questionnaires
Participate in light on-call coverage for after-hours user-impacting issues
Learn cloud environments (GCP and Azure)
Take on basic IAM, billing, and account hygiene work
Help administer observability and alerting — dashboards, alert tuning, log queries
Pick up source control administration and CI/CD troubleshooting
Get hands-on with internal networking, DNS, and remote-access tooling
Learn Kubernetes basics — kubectl, pod troubleshooting, deployment workflows
Begin writing automation in Python and occasionally C# for repeatable infrastructure tasks

3+ years in an IT support, technical support, helpdesk, or systems administration role
Strong ticket management discipline (Jira Service Management, Zendesk, Freshdesk, or similar)
Comfort with macOS administration
Working knowledge of Windows
Strong Linux proficiency — comfortable operating in a shell, navigating the filesystem, managing processes and services, and troubleshooting at the command line
Solid grasp of identity, SSO, MFA, and modern SaaS administration
Comfortable writing basic shell or Python scripts
Excellent written communication — you can explain a fix in plain English and document it for the next person
Curiosity about cloud infrastructure and a genuine desire to grow into DevOps work
Self-directed; comfortable owning problems end-to-end with minimal oversight

Skills