OSS Engineer

OSS Engineer - Pyramid Global Technologies | Career Page

OSS Engineer

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Job Openings OSS Engineer

About the job OSS Engineer

Job Description

Technical knowledge of IT solutions including but not limited to workstation, server and LAN

knowledge.

Providing IT support on client site

Windows OS

Windows Server/AD basic knowledge

Microsoft Office applications (O365)

Basic understanding of network devices (Cisco and HP)

Basic understanding of Network topology (TCP/IP, DNS, WINS)

Experience managing mobile devices

Experience managing printer support

Experience of working in an ITIL environment

Basic understanding of first level application support

Strong customer service mindset

Conduct support operations with global team and tools on a day-to-day basis

Willingness to travel, not more than 20% of working time

Excellent interpersonal and communication skills in verbal and written English.

Local language requirement based on service location

grade level C1

Primary Skill

Good understanding of IT Service Management processes and practices

Demonstrates a positive and productive attitude

Manages to prioritize tasks and work under pressure

Inspires the trust of others

Follows organizations goals, values, policies, and procedures

Manages competing demands, frequent changes, and uses time effectively

Strong business understanding

Experience on preferably several of technological domains

Servers & Storage, Communication

Technology, and Managed Desktop Services

Problem solving capabilities

Secondary Skill

Experience of working in projects

Experience of IT operations for Factory and Office environment

Certifications Completed

Advantage - ITIL V3 or V4

Products Used

Service Snow

Let me know if you have any questions.

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