Engineering Manager - CX/CCaaS Platform

Sangoma

Posted 2mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Lead, mentor, and develop a globally distributed team of software engineers
Foster a culture of accountability, collaboration, innovation, and continuous improvement
Partner closely with Product Management to define priorities, align on roadmaps, and deliver customer-focused solutions
Lead the development and operation of Sangoma's CX and CCaaS platforms, ensuring scalability, reliability, and performance
Guide architecture discussions, technical design reviews, and engineering best practices
Participate in code reviews and provide technical leadership to engineers and technical leads
Drive the successful delivery of new features, enhancements, integrations, and platform improvements
Champion modern software development practices, including CI/CD, automation, testing, observability, and Infrastructure as Code
Ensure platform reliability through effective monitoring, incident management, root cause analysis, and operational excellence
Collaborate with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences
Recruit, develop, and retain top engineering talent while supporting career growth and team engagement

8+ years of software engineering, platform engineering, or related technical experience
5+ years of engineering management experience leading software engineering teams
Experience managing remote and globally distributed engineering teams
Experience working within CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments
Strong software engineering background with experience in modern application development and distributed systems
Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js
Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications
Experience with Linux/Unix environments
Experience with PostgreSQL, MySQL, or similar relational databases
Experience with Git, CI/CD pipelines, automated testing, and modern software development practices
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
Strong communication, leadership, coaching, and stakeholder management skills
Must be authorized to work in the United States on a full-time basis for any employer

Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations
Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies
Experience with Asterisk, FreeSWITCH, or similar communications platforms
Experience with Elixir and Phoenix
Experience with AWS, Azure, or Google Cloud
Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms

Skills