At Payreto, we learn with curiosity, lead with ownership, and live where work and life grow in harmony.

Sr. IT Specialist - Payreto - Career Page Skip To Job Description

At Payreto, we learn with curiosity, lead with ownership, and live where work and life grow in harmony.

If you enjoy learning, taking initiative, and growing with your team, Payreto is the right fit for you.

Sr. IT Specialist

Makati City, Metro Manila, Philippines

Full Time

Technology

Experienced

Share

WHAT WE OFFER

• Competitive Salary Packages
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance

POSITION OVERVIEW

The primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promptly, resolving tickets and requests efficiently, ensuring all underlying issues are addressed while also making sure SLA is always met if not exceeded, performing IT-related ad-hoc tasks professionally and effectively, provide both on-site and remote support as needed and maintain strict compliance of PCI DSS security guidelines. They are also responsible for handling the IT infrastructure within the organization, including the physical network such as LAN/WAN, structured cabling, servers, business support systems, and end-user support.

WHAT WILL YOU DO?

IT Helpdesk Support

• Respond and resolve tickets, requests and all issues raised to the IT team in a professional and timely manner, making sure SLA and commitments are met if not exceeded, providing timely updates to end-users if needed.
• Hardware support and configuration (i.e., Laptop, Desktop, Monitor, Mouse, Keyboard, Printer, etc.)
• Software support and configuration (i.e., Windows 10, Office 365, Google Workspace, etc.)
• End-to-end onboarding support (i.e., hardware procurement, configuration and inventory management, account creation, access management, etc.)
• End-to-end offboarding support (i.e., hardware movement and inventory management, access management, etc.)
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Assign users and computers to proper security groups and maintain security restrictions.
• Perform workstation hardware and software upgrades as required.
• Ensure strict compliance with PCI DSS requirements.
• Knowledgebase/process document creation and management.

Other Tasks

• Subject Matter Expert and point of escalation for most, if not all, IT Helpdesk-related tasks/processes
• Ensure all escalations regarding security, system, or network concerns are raised to the team lead and/or the IT Infrastructure team efficiently and in a timely manner.
• Perform other IT-related ad-hoc tasks as instructed by the team lead or manager.
• Proactively recommend or raise opportunities for improvement.

WHAT SHOULD YOU HAVE?

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, and other related fields.
• The ability to install, configure, and maintain multi-layer switches and routers.
• Knowledge of Firewalls Ubiquity products (UDM pro, PFSENSE, and Fortinet).
• Strong knowledge of TCP/IP.
• Knowledge of routing and routing protocol BGP.
• Relevant experience with ESET or other antimalware solutions.
• Intermediate to advance computer hardware and software troubleshooting.
• Inventory Management knowledge
• Vendor Management knowledge.
• Minimum of 3 years experience as an IT Associate
• Strong interpersonal communication skills.
• Proven ability to work as part of a team, also being self-directed and motivated.

Share Apply

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume* We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your highest level of education completed?* No answerGED or EquivalentHigh SchoolSome CollegeCollege - AssociatesCollege - Bachelor of ArtsCollege - Bachelor of Fine ArtsCollege - Bachelor of ScienceCollege - Master of ArtsCollege - Master of ScienceCollege - Master of Fine ArtsCollege - Master of Business AdministrationCollege - DoctorateMedical DoctorOther

College or University*

What languages do you speak fluently?*

Desired salary*

Earliest start date?*

Can you work weekends?* No answerYesNo

Can you work evenings?* No answerYesNo

Can you work overtime?* No answerYesNo

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!* 150

If REFERRED, kindly indicate your referrer’s COMPLETE NAME (Leave this blank if not applicable)

If you were referred, please specify whether you are actively seeking a job or if you were invited to apply (Leave this blank if not applicable)

If you learned about this opportunity through a JOB FAIR, please specify the university or event name below (Write N/A if not applicable).*

Are you currently based in [VN/PH] and legally allowed to work there?* -- No answer --Yes, I'm residing in the Philippines and legally allowed to work thereYes, I'm residing in Vietnam and legally allowed to work thereNo, I'm not residing in Vietnam but I'm legally allowed to work thereNo, I'm not residing in the Philippines but I'm legally allowed to work thereYes, I'm residing in the Philippines but I'm not legally allowed to work thereYes, I'm residing in Vietnam but I'm not legally allowed to work thereNo, I'm neither residing in the Philippines nor Vietnam and I'm not legally allowed to work in both countries

What types of work setups do you prefer or are willing to consider?* HybridOnsite

What is your preferred interview time?* -- No answer --Morning (8AM - 12PM)Afternoon (12PM - 5PM)Evening (5PM - 9PM)

What is your next preferred interview time?* -- No answer --Morning (8AM - 12PM)Afternoon (12PM - 5PM)Evening (5PM - 9PM)

Have you read the full job description for this role?* -- No answer --YesNo

Tick “I agree” if you're okay with us using AI to generate a written transcript and summary of your interviews. This helps our team complete scorecards more accurately, evaluate candidates more fairly, and give you faster, clearer feedback.

Giving consent is completely optional and won’t affect your chances of getting hired. You can withdraw your consent at any time by emailing recruitment@payreto.com or telling your interviewer."* I agreeI do not agree

Tick “I agree” if you're okay with us recording your interview for recruitment and evaluation purposes. This helps our team review discussions more accurately, ensure fair assessments, and provide faster, clearer feedback.

Giving consent is completely optional and won’t affect your chances of getting hired. You can withdraw your consent at any time by emailing recruitment@payreto.com

or informing your interviewer.* I agreeI do not agree

Human Check*

Submit Application