Manager SA

EXL Talent Acquisition Team

Location: Cape Town, Western Cape, South Africa
Workplace: Onsite
Employment: Full Time
Salary: —

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Posted 17d ago

Ensure 99.5%+ accuracy in all operational and management reporting.
Deliver daily, weekly, monthly, and quarterly dashboards within agreed timelines.
Maintain data integrity across all reporting systems.
Automate manual reports and drive continuous process improvement.
Provide actionable insights to improve productivity, quality, customer experience, and financial performance.
Ensure adherence to reporting SLAs and governance standards.
Support business planning through forecasting, capacity planning, and trend analysis.
No adverse audit findings related to reporting accuracy, data security, or compliance.
Lead and manage the MIS team, ensuring delivery of accurate and timely reports.
Develop and maintain operational, financial, and client-facing dashboards.
Analyze large datasets to identify trends, risks, opportunities, and performance gaps.
Partner with Operations, Quality, Training, Workforce Management, Finance, HR, and Client Services teams to support business objectives.
Drive automation initiatives using Excel, Power BI, SQL, Power Automate, and other reporting tools.
Ensure data quality through regular validation, reconciliation, and governance checks.
Produce executive-level management reports and presentations.
Support forecasting, workforce planning, budgeting, and productivity analysis.
Lead root-cause analysis and provide recommendations for performance improvement.
Manage reporting requirements for clients and internal stakeholders.
Oversee system enhancements, reporting process improvements, and MIS projects.
Mentor and develop MIS analysts and team leaders to build reporting capability.
Bachelor's degree in information systems, Computer Science, Statistics, Mathematics, Business Analytics, Finance, or related field.
Certification in Power BI, SQL, Data Analytics, or Business Intelligence is advantageous
5 – 7 years' experience in MIS, Reporting, Business Intelligence, Analytics, or Workforce Reporting
Minimum 3 years in a leadership or managerial role
Experience in contact centre, BPO, financial services, or insurance operations preferred

Skills

Excel
Power BI
SQL
Power Automate

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