Skype Operations Analyst

Job Description

• Skype for Business Server / Lync client support (PC, Mac and mobile)
• Skype for Business Server / Lync video room systems support
• Support of Polycom or Cisco Skype integrated devices
• Support, optimize and maintain Skype for Business Server / Lync infrastructure with high availability
• Skype for Business / Lync application patching
• Manage support escalations and drive issue resolution to completion including leveraging of proper processes and communications, working with vendors as required
• Reporting, monitoring and Analytics – generate reports and monitor UC traffic in real time, respond and react to System Center Configuration Manager (SCCM) alerting

Skills Needed

a. Should have extensive experience with Skype for Business / Lync with Enterprise Voice namely: Experience in Skype for Business / Lync with full Voice and Video integration is highly desired.

b. Experience in utilizing Skype for Business / Lync as a PBX replacement

c. Experience in integrating with Skype Mobile

d. Experience & knowledge in deploying Group / Persistent Chat, Edge Services, Group Federation with external UC platforms

e. Experience in upgrading, installing, configuring Skype for Business Server / Lync

f. Experience integrating Skype for Business Server / Lync with Cisco and/or Avaya telephony

g. Must demonstrate experience working with Exchange, Skype for Business Server / Lync and Voice related technologies

h. Extensive experience with strong troubleshooting capabilities with hands-on technology support, both back-end and user-facing. Able to create options with recommendations for solutions through logic, justification, and rationale with quantifiable risk.

i. Candidates must have exceptional communication skills - both written and verbal

j. Minimum of 8 years of related IT business work experience

k. Bachelor’s Degree Computer Science, Mathematics or Engineering required (or equivalent work experience)

All your information will be kept confidential according to EEO guidelines.