Desktop Support

Responsibilities

• Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with harware issues and imaging staff desktop equipment.
• This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to

• Handle difficult situations with clients and turn them into a win for the desktop support team
• work trouble tickets from system
• Be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
• solve issues desk side and through remote desktop
• Answer how to questions and resolve issues related to applications, printers, connectivity
• Setup and install new PC’s,
• Maintain a positive outlook, be professional, and provide excellent customer service
• Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
• More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
• Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
• Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
• Desktop - Windows XP to Windows 7 Migration
• Ability to troubleshoot issues with Microsoft Office 2010/2013
• Windows networking TCP/IP Configuration and troubleshooting
• Ability to troubleshoot issues with Microsoft Internet Explorer 10/11
• Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
• Troubleshoot network printers
• Experienced in Windows networking TCP/IP configuration and troubleshooting
• Ability to modify system registry (reg edit)
• Industry certification (A+, Network+, MCP, etc.)

All your information will be kept confidential according to EEO guidelines.