System Support

Major Duties and Responsibilities

• Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity.
• Manage and maintain servers and IT operations to ensure system availability and performance.
• Perform application deployment on production web and application servers.
• Provide support for a wide range of end-user IT issues as 2nd tier support.
• Provide onsite IT support across multiple sites in Bangkok as required.
• Provide technical support and troubleshoot incidents related to servers and applications before escalating tickets to 3rd tier support (Infra & Application Team).
• Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks.
• Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application.
• Coordinate with vendors and outsourced service providers for hardware, software, and infrastructure support.
• Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times.

Experience

• 3-5 years of relevant information technology working experience.
• Experience in an IT operations, system administration, or infrastructure support role.
• Hands-on experience with Windows Server systems and services, including Active Directory administration, NTFS file permissions, and file/web server management.
• Experience troubleshooting application-related issues and middleware platforms such as IIS and Apache.
• Familiarity with Microsoft SQL Server and SQL Server Reporting Services (SSRS).
• Knowledge of ITSM, including incident, problem, change, and service request management, to support efficient IT Operation and continuous improvement.
• Ideally exposure in multi-cultural, virtual environment and work remotely

Qualifications

• Bachelor's Degree or higher in technology-related field or relevant experience in project implementation
• Languages :
• Thai – fluent in speaking, writing and reading
• English – fair in speaking, writing and reading
• Ability to manage and prioritize works efficiency
• Ability to work under extensive pressure and deliver efficient results on time