ESaaS - MSD -Technical- D365 CE Developer Associate

Responsibilities

• Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups
• Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solutions.
• Understand the business logic set on tables (standard & custom) including but not limited to Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins.
• Fix production bugs on areas mentioned above adhering to correct deployment practices.
• Proactively monitor our ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per our defined SLAs.
• Document enhancements & bugs using AzureDevOps.
• Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.
• Collaborate with business stakeholders to understand issues & pain points & be detail oriented
• Regularly monitor system health/performance and monitor data integrations with connected systems using Azure Synapse pipelines. Identify, troubleshoot & expedite pipeline failures.
• Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete.
• Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.
• Assist in the planning and execution of system upgrades, patches, and enhancements.
• Support during release weekends (once per month) on Saturday and/or Sundays as required

Responsibilities

• Administer and maintain the Microsoft Dynamics 365 platform, including system configuration, customization, access, and security management via Azure active directory groups
• Troubleshoot / Replicate issues encountered by users, Investigate and identify the root cause behind the issues and propose solutions.
• Understand the business logic set on tables (standard & custom) including but not limited to Power Automate, Business process flows, Cloud Flows, Validation rules written using JavaScript & Plugins.
• Fix production bugs on areas mentioned above adhering to correct deployment practices.
• Proactively monitor our ServiceNow incident queues for Dynamics 365 specific tasks during your shift, take ownership and provide timely support to end users as per our defined SLAs.
• Document enhancements & bugs using AzureDevOps.
• Engage Microsoft support on product specific issues, Expedite and ensure timely resolutions.
• Collaborate with business stakeholders to understand issues & pain points & be detail oriented
• Regularly monitor system health/performance and monitor data integrations with connected systems using Azure Synapse pipelines. Identify, troubleshoot & expedite pipeline failures.
• Use SQL 4 CDS to perform bulk data DML operations like insert, update, delete.
• Stay up to date with the latest features and enhancements in Dynamics 365 and recommend best practices to optimize system performance and user experience.
• Assist in the planning and execution of system upgrades, patches, and enhancements.
• Support during release weekends (once per month) on Saturday and/or Sundays as required
• Bachelor’s degree in computer science, Information technology or a related field.
• Proven work experience of at least 7-8 years as a Microsoft Dynamics 365 administrator and developer.
• Strong knowledge of Microsoft Dynamics 365 Sales & Customer Insights - Journeys products.
• Good understanding of Azure Synapse and monitoring data pipelines in Synapse. Synapse development experience preferred.
• Knowledge of JavaScript, XRM Toolbox & should be able to write basic to moderate SQL queries / Fetch XML and experience with Native Data Import feature of D365 for bulk data management.
• Strong understanding and experience on Azure Synapse (data pipelines)
• Relevant Microsoft Certifications preferred.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with internal cross-functional teams.