Field Operations Specialist

As a Field Operations Specialist at AIM, you will be responsible for providing hands-on technical support and ensuring the reliability of IT systems and networks across multiple industrial sites. You will play a key role in diagnosing and resolving issues on-site, managing IT equipment, maintaining local network infrastructure, and contributing to the continuous improvement of our systems.

Main Responsibilities

• Provide on-site technical support to employees in offices, factories, sorting centers, and other AIM facilities.
• Diagnose and resolve issues related to workstations, printers, business software, endpoints, and local network connectivity.
• Support the deployment, maintenance, and troubleshooting of IT equipment, network devices, and infrastructure.
• Participate in IT projects such as system migrations, network upgrades, site openings, and equipment rollouts.
• Perform network troubleshooting on-site, including LAN, WLAN, and VPN configurations.
• Assist with switch and router configuration under supervision of senior engineers.
• Ensure proper connectivity and performance of wired and wireless networks.
• Document incidents, solutions, and network changes in the ticketing system.
• Collaborate closely with L1, L2, and L3 support teams to ensure continuity and quality of service.
• Travel regularly to AIM sites to deliver in-person technical support, system maintenance, and network troubleshooting.
• Ensure a high level of customer satisfaction in a bilingual environment (French/English).

Required Skills and Qualifications

• 4–5 years of experience in IT field support or technical support, ideally in an industrial or multisite environment.
• Strong knowledge of Windows environments, Active Directory, Office 365, and cloud applications.
• Hands-on experience with network devices (switches, routers, firewalls, access points).
• Good understanding of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, Wi-Fi troubleshooting.
• Familiarity with monitoring tools (e.g., PRTG, SolarWinds) is an asset.
• Proficiency with remote support tools (RDP, TeamViewer, LogMeIn) and ticketing systems (Ivanti, ServiceNow, etc.).
• Valid driver’s license and availability for frequent travel.
• Bilingualism (French and English) is required.

Desired Profile

• Strong autonomy, initiative, and problem-solving skills.
• Excellent communication and customer service orientation.
• Organizational skills and ability to prioritize under pressure.
• Interest in industrial environments and diverse technical challenges.
• Team spirit and adaptability in a fast-paced, evolving environment.

What we offer!

• A competitive wage, vacation, benefits and a RRSP matching program
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents
• The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environment that is also a lot of fun!