Sr. End User Support Specialist Billerica, MA

Sr. End User Support Specialist Billerica, MA - Phantom Staffing | Career Page

Sr. End User Support Specialist Billerica, MA

Billerica, MA, United States

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Job Openings Sr. End User Support Specialist Billerica, MA

About the job Sr. End User Support Specialist Billerica, MA

Requirements

• 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts
• Associates Degree in a technology related field or equivalent experience or A+ certified or similar
• Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests
• Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy
• Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients
• Excellent written and verb

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