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Agente service Desk 1º nível

Inetum
Location
Lisbon, Portugal, Lisboa, Portugal
Workplace
—
Employment
Full Time
Salary
—
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Posted 2mo ago

Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.

Main Responsibilities

  • Log and manage tickets using ITSM tools
  • Deliver remote support (phone, email, chat)
  • Troubleshoot low-complexity issues (hardware, software, access)
  • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Perform basic user administration (Active Directory / Entra ID)
  • Escalate incidents when required
  • Ensure SLA compliance
  • Experience in IT support (1st line)
  • Knowledge of Windows 10/11
  • Basic networking knowledge (TCP/IP, DNS, VPN)
  • Experience with ticketing tools
  • Strong communication and user orientation

Skills

  • Microsoft 365
  • Outlook
  • SharePoint
  • Active Directory
  • Microsoft Entra ID
  • Windows
  • TCP/IP
  • DNS
  • VPN

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