Local Only! Need Help Desk Support

Qualification

A+

Active Directory

Adobe Acrobat

Communication skills both verbal and written

DOS

Java

JD Edwards EnterpriseOne (ERP)

Learning ability

Mac OS

MicrosoftOffice

Windows 10

Windows 9x/2000/XP/NT/Vista/7

Candidate will be providing remote support (phone) to users in a Windows based environment. Duties will include answering the phone, understanding and documenting user issues, creating tickets, resolving issues or providing escalation when needed. Support will include password reset, troubleshooting problems with Office products, smart phones issues, calendar and email issues, etc.

Job duties may include direct, in person support when users come to the Service Desk (walk up service).

Requires excellent customer service skills in person, over the phone and via email.

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Lives local. In person interview required.

Kindly share your resume to priya.sharma@_360itpro.com or call me on 510-254-33-00 Ext. 130