Intern - IT Support

Why LINE MAN Wongnai LINE MAN Wongnai is one of the fastest-growing technology companies in Thailand. We are a team of talented people working together to build a digital ecosystem that drives the country forward. By using data and AI, we create products that make a real difference in people’s lives from the LINE MAN app and Wongnai POS to financial services through LINE Pay. We work at the point where fast-growing technology meets everyday e-commerce lifestyles, building digital infrastructure that supports 10 million users, 700,000 merchants and over 240,000 riders & drivers. Right now, we’re looking for new joiners who want to take ownership, work on meaningful projects, and create real impact at a national scale. Join us in driving our mission to Digitalize Thailand. Why this Role This role re-imagines the traditional Service Desk by blending essential IT support with modern AI, automation, and robust knowledge management. As the first point of contact for our employees, you will go beyond simply fixing immediate issues; your primary goal is to elevate support efficiency, reduce manual workload, and maintain consistently excellent Customer Satisfaction (CSAT) scores. By joining our team, you will step into a highly collaborative, tech-savvy environment that encourages continuous learning. You will make a direct impact on the company's internal ecosystem by turning daily troubleshooting logs into structured, high-quality data for AI training. This is a unique opportunity to grow your technical foundation while pioneering AI-readiness and automated workflows at a national-scale tech company.

What You'll Do The First Line of Defense

Act as a responsive representative of the IT team, helping resolve hardware and software (Windows/Mac) issues for a diverse workforce via Slack, Jira, and in-person support (Walk-ins).

Learn and Apply AI in Real Work

Bridge the gap between human support and automation by learning how to convert common technical fixes into "How-to" articles and structuring data for AI training, giving you a clear picture of how leading organizations use AI to drive and elevate support operations.

Incident Lifecycle Management

Learn to master the use of Jira by collaborating with L2/Senior IT teams to track, update, and resolve tickets, ensuring no employee problem goes unanswered.

Knowledge Base Ownership

Assist in creating and updating Standard Operating Procedures (SOPs) to ensure the Internal Knowledge Base is accurate and ready for both human and AI retrieval.

Data-Driven Insights

Learn to design real-time dashboards in Jira to monitor ticket status, identify support trends, and analyze satisfaction data to improve the overall user journey.

What You'll Need Educational Foundation

Currently pursuing or a recent graduate with a Bachelor's degree in Information Technology, Computer Science, or a related technical field.

Technical Troubleshooting

A basic understanding of analyzing and troubleshooting issues on Windows and macOS operating systems.

Service Excellence

A strong Service Mindset—you are patient, empathetic, and genuinely passionate about helping internal users solve their daily tech problems.

Communication Skills

Good command of Thai (Verbal & Written) and some familiarity with English to effectively support and collaborate with a diverse, multi-national workforce.

Structured Thinking

Highly organized with the ability to clearly structure data, documentation, and technical logs.

What Sets You Apart Enterprise AI Interest

Enthusiastic about learning and observing how AI, Large Language Models (LLMs), or Virtual Agents are practically applied in a leading company to enhance Service Desk efficiency.

Automation Enthusiast

You’ve experimented with Slack workflows, integrations, or configuring basic automation rules within ticketing platforms.

SaaS Curiosity

Basic familiarity with configuring or administering tools like Google Workspace (G-Suite) or other cloud-based productivity platforms.

Fast Learner

A tech-savvy and curious nature, demonstrating high enthusiasm for continuously learning new tools and leveraging technology to improve workplace efficiency.