Site Reliability Engineer

Position: Site Reliability Engineer

Job Summary

As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall experience.

Responsibilities and Deliverables

• Manage, monitor, and maintain highly available systems (Windows and Linux)
• Analyze metrics and trends to ensure rapid scalability.
• Address routine service requests while identifying ways to automate and simplify.
• Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.
• Maintain data backups and disaster recovery plans.
• Design and deploy CI/CD pipelines using GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps.
• Adhere to security best practices through all stages of the software development lifecycle
• Follow and champion ITIL best practices and standards.
• Become a resource for emerging and existing cloud technologies with a focus on AWS.

Organizational Alignment

• Reports to the Senior SRE Manager
• This role involves close collaboration with DevOps, DBA, and security teams.

Technical Proficiencies

• Hands-on experience with AWS is a must-have.
• Proficiency analyzing application, IIS, system, security logs and CloudTrail events
• Practical experience with CI/CD tools such as GitHub Actions, Jenkins, Octopus
• Experience with observability tools such as New Relic, Application Insights, AppDynamics, or DataDog.
• Experience maintaining and administering Windows, Linux, and Kubernetes.
• Experience in automation using scripting languages such as Bash, PowerShell, or Python.
• Configuration management experience using Ansible, Terraform, Azure Automation Run book or similar.
• Experience with SQL Server database maintenance and administration is preferred.
• Good Understanding of networking (VNET, subnet, private link, VNET peering).
• Familiarity with cloud concepts including certificates, Oauth, AzureAD, ASE, ASP, AKS, Azure Apps, Load Balancers, Application Gateway, Firewall, Load Balancer, API Management, SQL Server, Databases on Azure

Experience

• 5+ years of experience in SRE or System Administration role
• Demonstrated ability building and supporting high availability Windows/Linux servers, with emphasis on the WISA stack (Windows/IIS/SQL Server/ASP.net)
• 3+ years of experience with CI/CD tools
• 3+ years of experience working with cloud technologies including AWS, Azure.
• 1+ years of experience working with container technology including Docker and Kubernetes.
• Comfortable using Scrum, Kanban, or Lean methodologies.

Education

• Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent experience.