Senior Process Manager

Key Responsibilities

• Requirements Gathering: Meet with stakeholders to document functional and technical needs.
• Data Analysis: Analyze metrics, budgets, and operational performance using SQL or Excel.
• Process Improvement: Identify workflow gaps and recommend cost-saving fixes.
• Communication: Bridge the gap between non-technical management and technical developers.
• Testing & Validation: Support user acceptance testing (UAT) and quality checks.

Requirements Management

• Gather requirements: Meet with stakeholders through interviews and workshops to capture business needs.
• Document specifications: Write clear functional and non-functional requirements or user stories.
• Manage scope: Prevent scope creep by setting realistic project boundaries
• Technical Skills: Proficiency in SQL, Microsoft Excel (pivot tables), data visualization software (Tableau, Power BI), and requirements management tools (Jira).
• Analytical Skills: Data analysis, cost-benefit analysis, modeling business processes, and root-cause problem solving.
• Soft Skills: Clear verbal and written communication, stakeholder collaboration, active listening, and adaptability to change