Technical Support Engineer

Cast AI

Posted 2mo ago

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Serve as the primary Cast AI subject matter expert, delivering deep technical guidance and authoritative support to customers.
Collaborate closely with customers to troubleshoot and resolve complex technical issues, ensuring clear communication and effective problem-solving throughout the process.
Own customer issues from intake through resolution, driving timely outcomes that minimize downtime and improve system performance and reliability using Cast AI.
Document and share knowledge by contributing to internal knowledge bases, creating technical guides, and outlining best practices to support both customers and internal teams.
Provide mentorship and support to junior team members, fostering skill development and contributing to a strong, knowledgeable team environment.
Participate in an on-call rotation, delivering critical after-hours assistance to maintain high levels of customer satisfaction and trust.

3+ years of hands-on experience in Kubernetes administration and troubleshooting, including cluster management, networking, and storage.
Strong Linux/Unix fundamentals and experience working in distributed, containerized environments.
Experience with at least one major public cloud provider (AWS, Azure, GCP).
Experience supporting customers in a SaaS or cloud-native environment.
Exceptional problem-solving abilities and a passion for diagnosing and resolving complex technical issues.
Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
A collaborative mindset, with the ability to drive cross-functional projects and align teams.
Excellent English to support global customers; other languages are an advantage.
Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Skills