Business Analyst

Position : Business Analyst

Location : Lansing, MI

Duration : 10 Months

Skills Required

• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of current Telephony services and Technologies.
• Knowledge of Avaya and/or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows
• Excellent customer service skills
• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
• Disseminate information effectively to all teams and customers
• Understand a large and complex network environment

Skills Preferred

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• Microsoft Project, Microsoft Office, Visio, SharePoint, ChangePoint and/or software tools for tracking projects and recording pertinent information.
• Excellent customer service skills
• Professional and positive attitude
• Avaya and Cisco telephony and IPT
• Understanding how networks work in a complex environment
• Ability to extrapolate the correct information from customers on projects

Kindly reach me at 734-357-8988 or just Email me @ sathish dot balla at tekwissen dot com