Senior ITSM Developer

Senior ITSM Developer - ADV TECHMINDS | Career Page

Senior ITSM Developer

Bangalore, Karnataka, India

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Job Openings Senior ITSM Developer

About the job Senior ITSM Developer

Job Title

Senior ITSM Developer

Experience

8+ Years

Location

Gurgaon, Noida, Delhi, Bangalore, Pune, Chennai (Excluding Hyderabad)

Role Summary

We are seeking a highly experienced ITSM professional with deep expertise in ITIL processes, governance, and transformation initiatives. The role requires ownership of enterprise-scale ITSM delivery, process maturity, and automation strategy.

Must-Have (Strong ITSM Focus)

• 8+ years core ITSM experience (not just ops/support)

Deep hands-on expertise in

o Incident Management (Major Incident handling)

o Problem Management (RCA, trend analysis)

o Change & Release Management (CAB governance)

• Strong experience in ITIL v3/v4 implementation & process consulting
• Experience driving ITSM transformation / process maturity (L3–L5 level)
• Extensive work on SLA, KPI, OLA definition & governance
• Proven experience in client-facing roles & stakeholder management

Key Responsibilities

• Own and govern end-to-end ITSM processes across large enterprise accounts
• Lead ITIL process design, implementation, and optimization
• Drive Continual Service Improvement (CSI) initiatives
• Manage Major Incident bridges and ensure timely resolution
• Conduct Problem reviews & RCA governance meetings
• Chair/participate in Change Advisory Board (CAB)
• Define and track service metrics, dashboards, and reporting
• Ensure compliance with audit, risk, and ITSM standard

Tools & Technology

Strong hands-on experience with

ServiceNow

Experience in

• Workflow automation
• ITSM tool configuration / customization
• Reporting dashboards

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