AV/Video Tech Support

IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services

DUTIES AND RESPONSIBILITIES

• Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
• Install and configure VTC codec equipment and support of desktop or room based VTC suites
• Upgrade current software and hardware already in operation
• Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
• Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues
• Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
• Performs video camera and audio recordings
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
• Sets up and operates audio system for live events and ceremonies, and assist video production requirement
• Train techs and end users to operate AV/VTC equipment
• Conducts site surveys to establish AV/VTC equipment customer requirements
• Must be able to lift and/or carry no more than 70 pounds of AV/VTC equipment
• Job requires some travel and overnight stays

REQUIRED EXPERIENCE

• At least five years current experience

REQUIRED SKILLS

• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software

CERTIFICATIONS DESIRED

• Crestron, Cisco/Tandberg, Polycom, Microsoft

All your information will be kept confidential according to EEO guidelines.