B2B Technical Helpdesk - Dutch - Penang

Qualifications

• Bachelor’s Degree or higher
• Native-level proficiency in Dutch, advanced proficiency in English (written and verbal)
• Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
• Ability to multitask and manage time effectively in a high-volume ticket environment.
• Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
• Customer-oriented with strong problem-solving and analytical skills.

Technical Skills

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities

• Provide first-line support to business clients, partners and retail teams
• Manage and resolve B2B inquiries related to device and app usage, device and app login issues
• Collaborate with internal teams to ensure timely and accurate responses.
• Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
• Ensure all cases and interactions are accurately logged in the ticketing system
• Monitor and follow up on open tickets to ensure timely closure and client satisfaction