IT Desktop Support

Position-Technician (IT) Desktop Support

Location-Hickory, North Carolina, USA

Duration- 12 Months

Responsibilities-

Non-Exempt

Role Purpose

This role performs technical duties and activities within prescribed time frames within the manufacturing environment supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc. This role participates in projects to improve overall process and technical efficiency within the business.

Key Responsibilities

• Performs technical duties and activities within prescribed time frames.
• Participates in projects to improve overall process and technical efficiency.
• Follows standard operating procedures.
• Maintains and ensures confidentiality of information / materials.
• Takes initiative to identify and propose remedies to problems.
• Gives periodic status reports in written and verbal formats.
• Interacts with peers, & one level above, to ensure continuity & efficiency.
• Interacts with Help Desk and other IT teams.
• Provides rotational on call support after adjustment period.
• Focus on safety at all times

Performance Metrics

• Cost and Budget.
• Quality.
• Productivity.

Competencies (knowledge, skills and behaviors)

People

• Patience
• Peer Relationships
• Encourages collaboration
• Team player

Business

• Uses rigorous logic and methods to solve difficult problems with effective

Solutions.

• Written Communications
• Action Oriented
• Dedicated to meeting the expectations and requirements of internal and

External customers

Function/Technical

• Promotes organizational effectiveness through innovations and

Improvements in manufacturing and business processes using defined

Processes and tools.

• Champions performance improvement teams.
• Builds measurement and feedback into the design of a system or process.
• Focuses on the customer’s perception of quality.

Experiences/Education

Required

• High School Diploma/GED or equivalent experience.
• Beginning job content knowledge.

Desired

• Associates or Bachelor’s Degree.
• Successful track record of performance in previous work experiences.
• 1 - 3 years’ work experience.

Manager Must Haves/Desires

Willing to work On-Call Schedule

Closer to the Hickory site the better, local candidates will get first preference

Nice to have manufacturing environment experience

Nice to have previous Corning experience

Description

• Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.
• May be responsible for the purchase and installation of hardware/software.
• Represents bridge between technology and business needs.
• Resolves problems with new and existing equipment.
• May train end users on software.
• Administers end user requests and projects.
• Coordinates resources to solve problems.
• Learning and applying a basic knowledge in one skill area.
• Limited use and/or application of technical principles, theories and concepts.
• Develops solutions to routine technical problems of limited scope.
• Work is closely supervised.
• Follows specific, detailed instructions.
• May be assigned to small projects or to phase(s) of larger projects.
• Contributes to the completion of routine technical tasks.
• Failure to achieve results can normally be overcome without serious affect on schedules and programs.
• Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.
• May or may not have frequent external customer contacts.

All your information will be kept confidential according to EEO guidelines.