Jr. IT Support

Jr. IT Support - Riseup Labs | Career Page

Jr. IT Support

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Job Openings Jr. IT Support

About the job Jr. IT Support

Job Context

Riseup Labs is seeking a proactive and technically skilled IT Support Engineer to join our IT team. The successful candidate will assist in maintaining our IT infrastructure, providing end-user support, configuring network and server environments and ensuring the smooth operation of daily IT functions.

Job Responsibilities

• Provide first-line technical support to end-users across Windows, macOS, and Unix systems.
• Assist in setting up and maintaining desktops, laptops, and mobile devices.
• Configure, manage, and troubleshoot routers (MikroTik, Cisco, home routers), switches, and related networking equipment.
• Maintain internet cable infrastructure and resolve connectivity issues promptly.
• Support Active Directory environments, including user account management and access control.
• Configure and manage email systems, particularly Zimbra mail servers.
• Use tools like WinBox for MikroTik router configuration and monitoring.
• Assist in server setups (web, storage, and domain servers) and perform basic maintenance tasks.
• Ensure IT systems comply with security and compliance standards.
• Document issues, resolutions, and IT procedures for internal knowledge sharing.

Educational Qualification

• Graduate in CSE (IT background will get preference).

Additional Requirements

• 1.5+ years of experience in BPO IT support or a related role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Hands-on experience with Zimbra, MikroTik, Cisco, and Active Directory.
• Basic knowledge of Unix/Linux server and desktop systems.
• Familiarity with domain servers, web servers, and client-side storage tools.
• Strong understanding of network infrastructure and cable setup.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

Workplace

• Onsite (Work from office)

Salary

• Negotiable

Working Hours

• Day Shift and Night Shift (Roaster Basis)

Compensation & Other Benefits

• Annual Performance Evaluation and Increment
• Festival Bonus (2)
• Group Life and Health Insurance
• Full Subsidize Lunch
• Annual Retreats
• Wedding Bonus (As per company’s policy)
• Celebration of Events & Occasions
• Team Outing
• Training & Development by Organization Assigned Consultants
• Weekly 2 holidays (Sat & Sun)
• Paid Time Off 24 days (CL & SL)
• Maternity Leave with benefits (As per company's policy)
• Paternity Leave
• Public holidays as per Riseup Labs calendar

The Application Process

• Telephone Round.
• Interview with the IT and Talent Acquisition Team.
• Final interview with HR Lead
• Job offer.

NB

Only shortlisted candidates will be communicated in the recruitment process.

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