Senior Product Manager Activation and Fulfillment.Neo Biz MBP.Retail Banking Group RBG-MBPKLTD

• Own the end-to-end downstream onboarding journey including account fulfillment, activation and funding for SME’s
• Partner with stakeholders including operations, compliance etc. to drive operational efficiencies, reducing activation TAT etc.
• Drive customer communications with omni-channel approach to reach customers for additional for customer dependencies (pending docs, info.)
• Manage the stationery inventory and closely track the activation rates, STP%, activation backlog etc.
• Work with Operations / compliance to process case and reduce backlogs
• Engage and influence senior management and major stakeholders for buy-in and support on key initiatives

Manage a team of Virtual relationship managers in KLI to achieve results

• A rigorous, data- driven, and highly analytical mindset proven track record of growing, scaling the business KPIs
• Advanced understanding of optimizing and improving customer journey

Experience of leading and working with cross functional teams to deliver common objectives

• Degree in Marketing or related field with 10-15 years’ experience
• Experience in in banking / financial industry with focus on customer acquisition, strategy, design, implementation etc.