Staff Software Engineer, Healthcare — Customer Experience

Posted 16d ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Lead design and delivery of customer-facing applications for ordering, tracking, and delivery operations
Own major projects end to end: user flows, UX decisions, architecture, data models, implementation, and post-launch measurement
Build fast feedback loops with customers through conversations, analytics, support signals, limited releases, and experiments
Establish feature-flag, beta, phased-rollout, or gradual-release practices for validating changes with subsets of customers
Raise quality bar for frontend UX, interaction patterns, accessibility, and product polish
Partner with operations, supply chain, finance, and customer-facing teams to solve high-impact user problems
Improve reliability, testing, observability, and engineering practices across owned applications
Mentor engineers and set product-minded technical standards across the team

10+ years of production software engineering experience including staff-level technical scope
Deep full-stack experience with modern frontend development using React or comparable framework
Strong backend capability in Go, Python, or similar language
Strong record of building external customer-facing products where UX affects adoption, trust, and business outcomes
Demonstrated customer obsession: seek feedback, speak directly with users, turn insight into product improvements
Strong independent design and UX judgment without relying on a dedicated designer
Experience with limited releases, feature flags, beta programs, experiments, or phased rollouts
Record of owning architecture across teams, mentoring engineers, and leading delivery in ambiguous environments
Experience in both rigorous high-engineering-bar organization and startup or scale-up environment
Clear, effective English communication
Ability to work from US East Coast or London, UK, and travel to Africa approximately three times per year

E-commerce, marketplaces, or other high-expectation external customer experiences
Measurable improvements to conversion, activation, retention, customer satisfaction, or usability
Healthcare, fulfillment, logistics, warehouse-management, or supply-chain products

Skills