KDNI- Associate Consultant- Application Support

We are seeking a skilled Jira Administrator with 2–5 years of experience to manage, configure, and optimize Jira and Confluence environments.

• Administer and maintain Jira Cloud and Confluence environments, including project setup, workflows, issue types, fields, screens, schemes, and dashboards.
• Configure and manage permission schemes, security schemes, notification schemes, and project roles to ensure secure access and compliance.
• Customize Jira workflows using conditions, validators, and post-functions to meet business requirements.
• Manage users, groups, and access across Jira and Confluence; perform regular audits and provide end-user support and training.
• Design, build, and maintain Jira reports, filters, dashboards where applicable.
• Implement automation using Jira Automation or ScriptRunner plugin.
• Install, configure, and maintain Atlassian Marketplace apps such as ScriptRunner, Zephyr, etc.
• Monitor Jira performance, troubleshoot issues, project or site backups.
• Support Jira Cloud to Cloud migrations as well as JSD projects.
• Collaborate with cross-functional teams to gather requirements, optimize workflows, and continuously improve Jira processes.
• Maintain documentation for configurations, integrations, and operational procedures.

Job Requirements

• 3–5 years of hands-on experience administering Jira (Cloud or Data Center) and Confluence.
• Strong expertise in configuring Jira projects, workflows, schemes, custom fields, screens, permissions, and dashboards.
• Proven experience with Jira automation (Automation for Jira / ScriptRunner) and JQL.
• Hands-on experience with Atlassian plugins such as ScriptRunner, Zephyr, Insight/Assets, Automation for Jira, and related add-ons.
• Exposure to migration projects and large or mid-sized Jira implementations.
• Flexible to work in rotational shifts.
• Adaptive and Quick learner.
• Familiarity with Confluence space administration and permissions.
• Basic scripting knowledge.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to translate business requirements into technical Jira solutions.
• Ability to manage multiple priorities in a fast-paced environment.
• Atlassian certification in Jira Administration is preferred.
• Graduate Degree from a Tier 1 / Tier 2 institute.
• Experience with Atlassian tools and third party addons.
• Identifying Critical and severe requests and able to manage them efficiently.