Assistant Manager - IT - The Hoxton Bengaluru City

What you’ll do…

• Provide first-level technical support to all hotel departments and resolve hardware, software and network-related issues.
• Ensure smooth operation of the Property Management System (PMS), POS, back-office applications and other hotel technology systems.
• Install, configure and maintain desktops, laptops, printers, mobile devices and peripherals.
• Monitor the hotel's network, Wi-Fi infrastructure, servers and security systems to ensure maximum uptime.
• Coordinate with external vendors for software updates, maintenance and AMC activities.
• Maintain IT inventory, software licences and asset registers.
• Perform regular system backups and support data recovery processes.
• Ensure compliance with company IT policies, cybersecurity standards and data privacy requirements.
• Support audio-visual equipment for meetings, conferences and hotel events.
• Maintain documentation of IT procedures, system configurations and incident logs.
• Participate in IT projects, system upgrades and new technology implementations.
• Provide training and guidance to Heartists on IT systems and best practices.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Bachelor's degree or Diploma in Information Technology, Computer Science or a related discipline.
• 2–4 years of IT experience, preferably within the hospitality industry.
• Good knowledge of Windows operating systems, Microsoft 365, networking, Wi-Fi infrastructure and hardware troubleshooting.
• Exposure to hotel applications such as PMS, POS and back-office systems is an advantage.
• Understanding of basic cybersecurity principles and data protection.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.