Technical Support Specialist

Provides intermediate level Desktop Computer Support. Supports Network OS, centralized applications and desktop applications in a distributed Microsoft environment. Resolves network, (TCP/IP, Ethernet) telecommunications and application problems for local and remote users. Serves as a level two/three support for the Help Desk problems/changes. Participates in major IT technology deployment projects. Ensures that optimal network/desktop performance, capacity, availability and security are maintained for all agency technology users. Works under the general direction of the Desktop/Mobile Support Manager with moderate latitude for the exercise of independent judgment.

• Experience working with computer hardware to include desktop and laptop computers and related peripheral devices
• Experience working with computer software to include Windows and IOS operating systems, Microsoft Office Suites, Virus protection, asset management, call ticket management

Knowledge of customer support skills that include

management of problem calls, priority calls and communication to end-users

• Skill in working as a team member, cooperating with both co-workers and management to effectively accomplish unit goal
• Ability to install, configure and trouble-shoot software-related computer problems inherent in a corporate computer environment

All your information will be kept confidential according to EEO guidelines.