Oracle Database and Application Support

Please note, role can be remote or Hybrid, subject to location.

Join our skilled team as an Oracle Database Application and Support Analyst, supporting software solutions for 100+ esteemed customers, including prominent names in the Public Sector. This unique opportunity involves working with a mix of on-premises, private, and public cloud-based systems.

Main Responsibilities

As an Oracle Database and Application Support Analyst, expect engaging duties:

• Apply software updates, and perform technology upgrades
• Conduct installations of new software and troubleshoot related issues efficiently.
• Proactively review metrics, and address potential database performance, and backup concerns.
• Communicate professionally with customers and provide innovative solutions.
• Collaborate within the team, share workloads, and foster a supportive environment.
• Collaborate with the broader IT support teams like Networks, UNIX, Cloud Ops etc …
• Identify areas of improvement where outcomes can be improved for customers through automation, enabling efficiency in processes, etc …

Essential Skills/Experience

• Experience with Oracle Database Management including upgrades for single-instance environments.
• Experience in installing and maintaining software on Solaris, Linux, or Windows Server.
• Deployment of Apache Tomcat-based web applications, enhancing web services capabilities.
• Strong aptitude in direct customer interaction via video, telephone, and email.
• Ability to troubleshoot and diagnose performance issues using native Oracle tools like STATSPACK and latest Oracle tools like OCI Analytics
• Familiarity with ITSM process and ability to leverage modern ITSM tools like ServiceNow, Ivanti or similar.
• Eligibility for UK Security Clearance

Desirable Skills/Experience

• Expertise in Apache Web Server configuration and management, optimizing web app performance.
• Proficiency in Unix shell scripting, streamlining administrative tasks and automation.
• Familiarity with Ansible set up and managing and implementing Ansible roles as part of automation
• Experience in scripted database and software backups and recovery, ensuring data security.
• Knowledge of Microsoft IIS Web Server configuration and management.
• Understanding of network architecture, bolstering infrastructure expertise.
• Oracle Certification

We are proud of the benefits we offer employees of NEC Software Solutions

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.