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Technical Support

Collabera
Location
Carrollton, TX, United States
Workplace
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Posted 10y ago

Position Details

Job Details

Help Desk Support

Duration

6 month (may extend)

Location

Carrollton, TX

Responsibilities

  • Provide front line phone queue support for customers.
  • Enter detailed information for each call into call tracking system.
  • Responsible for handling all calls through resolution in a timely manner.
  • Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
  • Meet call volume, call time, and quality standards as defined by the department.

Qualifications

  • 1-2 years experience in a call center environment.
  • 2+ years in supporting a technical/product software environment.
  • Strong telephone skills.
  • Demonstrable Product (software and web application) Support and Customer Service experience.
  • Demonstrable troubleshooting skills.

To know more about this position, please contact

Monil Narayan

973-929-3861

monil.narayan(@)collabera.com

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