Application Support Engineer - Channel| Thane

To provide APIs support interfacing with Channels and Payments applications. Manage incident and service request as lodged on ITSM tool. Manage drills

• Provide support to the Application Support team for API-related activities
• Work on bug identification, analysis, and resolution
• Offer hands-on support for APIs and related integrations
• Utilize Oracle PL/SQL or MS SQL with practical experience on Windows/Linux environments
• Coordinate with third-party vendors and cross-functional application teams as required
• Perform operational checks (daily, weekly, monthly) in line with IT process guidelines
• Prepare and publish weekly, monthly, and ad-hoc reports based on business requirements
• Review incident reports and identify opportunities for automation
• Update and maintain SOPs and user manuals as needed
• Collaborate effectively within a hybrid team environment
• Proactively identify application vulnerabilities and engage security teams/vendors for remediation

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.

Experience

3 to 5 years