Cloud Engineer I

TITLE

Cloud Engineer 1

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences.

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration.

ABOUT VISTA

Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers.

POSITION OVERVIEW

The Cloud Engineer I is responsible for designing, implementing, and optimizing cloud infrastructure and services to support the company’s global software solutions. This role leverages advanced technical expertise and cross-functional collaboration to solve complex cloud engineering challenges. The position plays a key role in shaping cloud practices and driving technical excellence across teams and projects.

WHAT YOU’LL DO

• Advanced knowledge of at least one major cloud platform (AWS, Azure, or GCP)
• Proficiency in scripting languages such as Python, PowerShell, or Bash
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps
• Knowledge of security best practices in cloud environments (e.g., IAM, encryption, key management)
• Ability to analyze complex systems and troubleshoot distributed applications.
• Strong problem-solving skills with a focus on root cause analysis and continuous improvement.
• Understanding cost management and optimization strategies in cloud environments.
• Perform all other duties and activities as required
• Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values:
• Mission: To empower insurers to reimagine the future of insurance

WHAT YOU’VE DONE

Education and Work Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4 to 7 years of relevant experience in cloud engineering, infrastructure, or DevOps roles.

PREFERRED

• Master’s degree in a related field
• Professional certifications such as Azure Fundamentals (AZ-900), AWS Certified Cloud Practitioner (CLF-C02), or Google Cloud Digital Leader
• Experience in a SaaS or enterprise software environment.

Skills, Knowledge, Abilities, and Behaviors

• Advanced knowledge of at least one major cloud platform (AWS, Azure, or GCP)
• Proficiency in scripting languages such as Python, PowerShell, or Bash
• Knowledge of security best practices in cloud environments (e.g., IAM, encryption, key management)
• Experience with Microsoft Azure components (compute, storage, networking basics, Key Vault, subnets, firewalls, load balancers, Cosmos DB etc.)
• Experience with deployment/release tooling — Octopus Deploy or similar
• Solid working knowledge with the ability to write and run SQL queries for troubleshooting and data validation (e.g. SQL Server, PostgreSQL, Oracle, or similar)
• Ability to analyze complex systems and troubleshoot distributed applications.
• Strong problem-solving skills with a focus on root cause analysis and continuous improvement.
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Demonstrated ability to collaborate across technical and non-technical teams
• Understanding cost management and optimization strategies in cloud environments
• Commitment to continuous learning and professional development

Other Requirements

The standard working hours for this role are 1:00 PM to 10:00 PM IST (UK shift). Candidates will also be required to participate in a rotational US shift schedule (5:30 PM to 2:30 AM IST) to support business and operational requirements. An applicable shift allowance will be provided for hours worked during the US shift in accordance with company policy.

CORE COMPETENCIES

Our team is built on strong core values that guide how we work and grow together. We prioritize clear and thoughtful communication, fostering open collaboration across diverse perspectives to achieve shared goals. We approach challenges with curiosity and critical thinking, seeking creative solutions while remaining adaptable in a fast-changing environment. We take accountability for our work and outcomes, holding ourselves to high standards of integrity and professionalism. Above all, we are committed to doing the right thing—treating others with respect, embracing continuous learning, and engaging inclusively across cultures and backgrounds.

LEARN MORE

• Company Website – Transforming Insurance with Duck Creek's SaaS Solutions
• Life at Duck Creek – Life at Duck Creek - Duck Creek
• Benefits & Rewards – Wellbeing & Rewards - Duck Creek

LOCATION & WAYS OF WORKING

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their day-to-day work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations.

This role is aligned to a specific location, and you are expected to reside within reasonable proximity to that location. You will partner with your leader to participate in meaningful in-person moments that support team connection, collaboration, and business priorities.

At the start of your employment, your work may be performed remotely, subject to business needs and company guidelines. As our Flying Together approach continues to evolve, you may be expected to transition to a hybrid work arrangement, including working from a designated office location on a schedule determined by your leader and organizational needs.

The Company reserves the right to modify your work arrangement, including location expectations and in-person requirements, based on business needs, organizational policy, or regulatory considerations.

WHAT WE STAND FOR

Our global team values the unique perspectives each employee brings. Our success is driven by an inclusive culture where everyone can learn from one another, regardless of role or background. This collaborative approach helps us continuously improve our products, services, and systems.

Duck Creek is committed to equal opportunity for all employees and applicants, with decisions based on skills, experience, and achievements—without regard to any protected status.

We strive to lead by example in inclusion, diversity, and equity, creating an environment where employees can be their authentic selves.

Our values guide us

We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead.

To learn more

https://www.duckcreek.com/life-at-duck-creek/

AI STATEMENT

To ensure an equitable and consistent process, candidates are expected to complete all interviews based on their own knowledge and experience. The use of AI tools during interviews is not permitted.

PRIVACY NOTICE

By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data – Refer Privacy Notice

NOTICE

Duck Creek Technologies does not accept agency resumes.