Solution Analyst

RELEX Solutions

Posted 1mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Analyze and resolve supply chain related and SQL issues
Provide consulting and support to customers on developing their RELEX system
Ensure and support high-quality product development by conducting acceptance testing
Conduct analyses and investigations on ad-hoc basis for different internal stakeholders
Work closely with consultants to create customer and product related documentation

Strong analytical and problem-solving skills
Strong understanding of SQL databases and queries
Query Writing for reporting, data manipulation and investigation
Familiarity with Python for data analysis
Willingness to grow scripting skills
Proactive and result-driven attitude towards work
Ability to understand SCM systems from both business and IT perspectives
Excellent communication skills
Educational background in Industrial Engineering, System sciences, Data Science, Statistics, Information & Service Management, Operations Research, Mathematics, System sciences or other relevant subject expertise
Strong will to learn how our products operate and deliver world-class service
Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
Experience using AI-powered tools to improve personal productivity and streamline routine tasks
Practical understanding of large language models (LLMs), including prompt design, context management, and appropriate model usage
Ability to apply LLM concepts to real-world tasks such as documentation, investigation, and workflow support
Ability to configure or leverage AI-assisted workflows to automate repeatable support tasks
Exercising sound judgment on when human expertise is required
Interest in staying current with emerging AI technologies
Proactively identifying opportunities to enhance team efficiency and ways of working

Previous work experience as an Analyst, Data Scientist etc or in customer service
Ability to understand code and prior knowledge of databases
Experience from retail, FMCG/CPG supply chain management, logistics, pricing
Experience in implementing, or maintaining enterprise-scale software solutions
Understanding of ITIL best practices for customer support
Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
Basic understanding of networking principals

Skills