Systems Support Engineer 3

Responsible for specialized tasks in technical writing, technical training, and instructional design/development.

Specifically these tasks may include

Lead a small team (2-5) of tech writers and trainers, and logistics engineers

Develops, organizes and delivers technical training programs, related materials and/or interactive courseware for customer training.

Creates, develops, plans, writes and edits operational, instructional, maintenance or procedures for paper, multimedia or web-based publication.

Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.

May document engineering processes and specifications.

Recommends formats responsive to technical and customer requirements.

Researches, organizes, writes, edits and produces original technical documentation.

Plans, designs, implements and maintains computer/web-based training modules.

Creates Basis of Estimates when necessary

Interfaces frequently with the customer

Provides status to internal management and customer

Works closely with the scheduling team to manage related program tasks

Interfaces with Subject Matter Experts regularly for content input

Qualifications

Bachelor’s degree in a technology field with 10 years relevant experience required, or an Associate’s degree, graduation from a military or commercial electronics course, and at least 14 years relevant experience required.

Must be eligible to obtain a security clearance.

Preferred Additional Skills

Proficiency in using Excel and LCC modeling tools desired.

Prior experience with FAA or other government documentation standards.

Excellent communication and management skills are required, as well as the ability to work harmoniously in a team environment with government customers and other contractors.

Ability to produce clear and concise documentation of test data, and system performance using MS Word and Excel.

Ability to work in a team environment and negotiate solutions among functional groups (Manufacturing, Mechanical Engineering, Software Engineering and others) is a key success factor.

All your information will be kept confidential according to EEO guidelines.