Application Support Engineer

Application Support Engineer - 5G-STARLINK PTE. LTD. | Career Page

Malacca, Malacca, Malaysia

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Job Openings Application Support Engineer

Provide software application support to end users, including training, documentation, troubleshooting, etc.
Consult with the software development team, internal users, and clients to improve application performance.
Analyze and understand the company's process flow and suggest improvements to software application functionality to better fit business processes.
Documenting user and/or business process requirements.
Managing and making sure that various software servers and/or services are up and running.
Establishing the root cause(s) of application errors and/or bugs, and escalating serious issues to the software development team.
Monitoring and identifying areas of software performance metrics that can be improved.
Keeping records of application software releases, configurations, and scheduling software releases and/or updates.
Handle system data alteration requests by users or other business units.

A degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
Fresh graduates are encouraged to apply.
Experienced in SQL query for updating data is a plus.
Able to prepare detailed software manuals, training materials, and business processes.
General knowledge in software system security, including desktop, mobile, and web apps.
General knowledge in managing Linux server, and web hosting engines (Apache, Nginx, etc) is preferable.
General knowledge in some of the back-end and front-end programming languages, and frameworks is preferable.
Basic knowledge in network configurations, DNS, domain names, etc
Meticulous in documenting, organizing, storing, and keeping sensitive information safe.
Great attention to detail and troubleshooting skills.
Good communication skills.

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Skills