E2E Partnership and Business Solutions Officer

We're looking for a E2E Partnership and Business Solutions Officer who's mission is to be the single point of contact for Corporate Clients, Bank partners such as Fintechs & Startups, or other internal departments needing assistance with client Products and Services within the scope of the department.

Main Tasks

• Provide Clients with General product support (e.g: demos, onboarding…) & technical product assistance (e.g: “The setup of my report is wrong”).
• Build a positive relationships, communicate continuously with the Client and other involved parties (Sales, Product Owner, Supplier…)
• Timely report and handle any incidents, complaints and claims according to procedures and policies in place
• Take on E2E accountability vis-à-vis the Client, transversal posture across the different departments of the Group (front to back)

Technical Skills

• CRM/Ticketing Tools (Jira, Zendesk,…)
• Microsoft Suite (Excel, Powerpoint, Word)
• Application interfacing (API functional knowledge)

Language Skills

• English
• French
• Any other language is a plus

Soft Skills

• Attention to rigor
• Critical thinking, Client focused, analytical ability
• Ability to manage / facilitate a meeting, committee, training
• Business skills: compliance knowledge
• Skills underlining Incident management