Senior Exchange Engineer

The Technical Specialist is a senior level resource with specialized knowledge and experience in Microsoft Exchange, Office 365, and the Windows server operating systems. He/she will work closely with our lead email support engineer to maintain, upgrade, and introduce new functionality to the existing Microsoft Exchange / Office 365 environment. This person will also assist in supporting the 560 Windows servers (99% virtual). Other server / storage infrastructure projects will be assigned as needed. This resource will be required to work independently and as part of the Server / Storage support team.

Responsibilities: Primary responsibilities will include

• Provide assistance with troubleshooting mail related issues including
• Missing emails
• Recovering email
• Missing updates to the Global Address Book
• All other Outlook / Exchange related problems
• Provide backup support for the primary Exchange Administrator
• Suggest improvements to environment to raise reliability and availability of our Exchange environment.
• Assist with applying security patches to our Exchange environment (Windows 2012 R2)
• Provide support for Globalscape software (SFTP)
• Provide assistance to end users with Mimecast issues
• Support of our Office 365 users (approximately 70+ including the CIO
• Configuration and support of Microsoft ADFS
• Configure and issue trusted certificates
• Provide 2nd and 3rd level Microsoft Exchange support for all Microsoft Exchange problems and requests
• Provide 2nd / 3rd level support for help desk tickets related to server technology
• Provide operating system support for our existing Windows servers
• Recommend best practices and improvements to our existing environment
• Develop standards and documentation of current and new processes which adhere to best practices
• Hours and availability
• Must be available onsite during normal business hours.
• Evening and weekend work may be required to perform system maintenance or upgrades
• Required to be onsite when lead email engineer is out of the office
• Travel is not required
• Identifies improvements to project standards to achieve high quality services/ products.
• Interacts with executive level business users or technical experts.
• Perform related duties as required.
• 8+ Years installing and administering Microsoft Exchange 2007/2010 with at least 2 of those years in an Exchange 2010 environment with a minimum of 1000 users
• Experience implementing, configuring, and supporting a highly available Microsoft Exchange 2010 multi-site environment utilizing multiple DAGs across a WAN
• Experience with Disaster Recovery planning to maintain a highly available Exchange Environment
• Experience supporting a 1000+ mailbox Exchange environment
• 5+ Years Microsoft Active Directory Administration with experience in installing / maintaining Windows Server 2008 R2 / 2012.
• Experience with DNS, DHCP, WINS, Active Directory Group Policy
• Experience in configuration, managing all aspects of Office 365
• Demonstrated experience in configuring and maintaining Microsoft ADFS
• 4-year degree or equivalent work experience

All your information will be kept confidential according to EEO guidelines.