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Desktop Support Specialist/ IT Infrastructure Support Alivia Technology and Investments LLC | Career Page

Cleveland, OH, United States

Desktop Support Specialist/ IT Infrastructure Support

Job Description

We are looking for technically skilled candidates with good problem-solving ability for the position of IT Technician. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.

IT Technician Requirements

Associates degree in computer science or related field and/or 2+ years of experience in computer related field.

Working knowledge of Windows 10 and Office 365.

Excellent written and verbal communication skills.

Good interpersonal skills.

Attention to detail.

Good problem-solving skills.

Ability to work as a team and individually.

Willingness to learn.

Outstanding organizational and time-management skills.

Working knowledge of imaging of computers is a plus.

Responsibilities

Setting up workstations with computers and necessary peripheral devices.

Installing site specific software to ensure usability.

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).

Providing support to users and being the users point of contact to work tickets entered into Service Now providing support and closure of tickets in a timely manner.

Establishing good working relationships with all team members, departments and colleagues.

Maintaining and updating technical documentation regularly.

Ability to escalate issues to their management or team members when necessary.

Job Types

Full-time, Contract, Temp-to-hire

Pay

$22.00 - $23.00 per hour

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