Operator

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Operator

Location

Singapore

Department

Technology

Posted Date

8/6/2026

About AvePoint

AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com.

Job Summary

The candidate will play a key role in automating production operations, ensuring seamless integration with the daily

monitoring operations of the Agency’s IT systems.

Key Responsibilities

Continuous Service Improvement

Add value to Data Centre Operations by identifying improvement opportunities

to sharpen Production stability, stakeholders experience and overall service quality.

• Identifying opportunities for automation within production processes to streamline operations and reduce manual

intervention.

• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and

chairing all investigation activities.

• Being accountable for resolving the incident with workaround or permanent solution.
• Participate in troubleshooting system and network connectivity problems before escalation.
• Monitoring production metrics and performance indicators to ensure targets are met.
• Ensuring compliance with safety and regulatory standards in production.
• Other ad-hoc duties as instructed.

What we are looking for

Strong analytical skills

The ability to analyse production processes and identify areas for improvement and

optimisation.

Technical Proficiency

Profound knowledge of production systems issues and effective solutions to enhance

operation efficiency.

Problem-Solving Aptitude

A knack for troubleshooting production issues and devising effective solutions to

enhance operational efficiency.

• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and

fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.

• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.
• Able to work shift duties.

o The shift hours are as follow

• 1st shift - 7:00 am to 3:00 pm
• 2nd shift - 2:45 pm to 10:30 pm
• 3rd shift - 10:15 pm to 07:15 am

o

The 8-day rotational shift pattern is as below

• Two days 1st shift, followed by
• Two days 2nd shift, followed by
• Two days 3rd shift, followed

by

• Two off days.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Why AvePoint?

We are invested in the success of our colleagues, partners, customers, and community. We do this by promoting global collaboration and taking pride in helping, sharing, mentoring, and coaching each other.

Life at AvePoint

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