Sr IT Desktop Support

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Job Description

Sabre is looking for a talented Sr IT Desktop Engineer. We're searching for a new team member with Good IT desktop support management background, good knowledge with Windows/mas Operating systems and hardware troubleshooting skills.

Role and Responsibilities

• Proven work experience as a Sr IT Desktop Support Engineer (L2 support)
• Hands-on experience with Windows/ macOS Operating system environments
• Knowledge of Microsoft Office 365 platform is Mandatory, optional Google workspace.
• Knowledge of Active Directory and Microsoft Entra ID (Azure AD).
• Knowledge in Azure Modern desktop administrator environment.
• Knowledge of Endpoint Management suites such as Microsoft Intune and Apple business Manager (ABM)
• Provide high-priority VIP/Executive IT support with minimal downtime tolerance.
• Installing and configuring user’s computer systems. Ability to diagnose and troubleshoot basic technical issues.
• Supporting printer devices troubleshooting, managing and corporate printing solutions.
• Supporting Android and iOS mobile devices for Intune application support.
• Manage audio-visual (AV) hardware, conference room systems (Microsoft Teams Rooms).
• Responding to IT support requests for any hardware and accessories
• Knowledge in ticketing tools, mainly SNOW service now tool.
• Properly escalate unresolved issues to appropriate internal teams.
• Keeping asset management records up to date on an ongoing basis.
• Managing logistic support with asset/ accessories packaging for any requests.
• Providing technical support on-site or via remote-access systems.
• Maintaining good End user relations.
• Good understanding of computer systems and other tech products
• Excellent problem-solving and communication skills.
• Basic network (WAN, LAN and wireless) troubleshooting, and support.
• Able to work well in a team environment.

Qualifications and Education Requirements

• 6+ years of relevant experience in IT desktop support management.
• Bachelor’s degree is mandatory.
• Strong knowledge of Windows/MacOS
• Good working knowledge of Active Directory and Azure Entra ID
• Experience installing OS, configuring, and troubleshooting IT desktop hardware
• Strong attitude towards teamwork, knowledge sharing and documentation

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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