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IT Infrastructure Project Leader

New York, NY

Full Time

Mid Level

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▶︎ Job Details

・Job Title

IT Infrastructure Project Leader

・Client

Japanese IT Company

・Working Location

New York NY

・Working style

Hybrid (2 days in-office required)

・Employment Type

Full-time/ Exempt

・Salary

70-100K / per year

・Benefit

Full benefit(Health Insurance, 401 Match)

・Visa Support

N/A

・Working Hours

9:00 AM – 5:30 PM (1-hour lunch)

・Language

English (Fluent)

▶︎Key Responsibilities

• Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
• Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
• Enforce quality of service guidelines and maintain overall customer satisfaction
• Travel to data centers or client sites for on-site technical work
• Support infrastructure projects in collaboration with Project Managers and external vendors
• Troubleshoot infrastructure issues with distributors and manufacturers
• Analyze incident trends and propose preventive solutions and process improvements
• Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams

▶︎ The right candidate will possess

• Strong analytical mindset and sound judgment
• Continuous focus on quality, efficiency, and service improvement
• Strong organizational skills and commitment to high-quality work
• Ability to handle difficult interpersonal situations related to support issues
• Ability to execute under management direction while collaborating with internal teams and users
• Excellent written and verbal communication skills in English

▶︎ Required Qualifications & Skills

Design and implementation experience in

• Cloud Solutions (AWS, Microsoft 365)
• Virtualization (vSphere, Hyper-V)
• Virtual Desktop
• Windows Server (Active Directory, Entra ID, Intune, Exchange)
• Unix Server (Redhat, SMTP server)
• Authentication Infrastructure (SSO, Entra ID, Okta)

Strong operation and troubleshooting skills in

• Monitoring tools (AWS CloudWatch, SolarWinds)
• Active Directory, GPO
• Authentication and Access Privilege
• Security tools (SES, Defender, Cybereason, Deep Security)
• Experience working with stakeholders on support-related issues
• Basic Japanese language skills (required for communication with Tokyo HQ)

▶︎Certifications (Preferred)

• AWS
• Microsoft 365
• Security certifications
• ITIL
• PMP

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