Operations Manager – Integration & Delivery Tools

Your responsibilities

• Own the end-to-end operational health of the Integration & Delivery Tools landscape across 8 teams.
• Ensure platform stability, reliability, and performance across integration and delivery tooling.
• Define and enforce operational standards, SLAs, and incident management processes across all Integration & Delivery Tools teams.
• Act as the primary escalation point for operational issues and coordinate cross-team incident response.
• Drive continuous improvement initiatives to increase platform reliability and reduce operational toil.
• Collaborate with Product Managers, architects, and squad leads to align operational needs with the product roadmap.
• Manage and optimize on-call processes, runbooks, and operational documentation.
• Foster a culture of operational excellence and knowledge sharing across all 8 teams.
• Identify risks and dependencies, and proactively mitigate operational bottlenecks.
• Represent Integration & Delivery Tools operations in cross-domain forums and stakeholder discussions.

Required key competencies and qualifications

• Proven experience in an operations, platform engineering, or Site Reliability Engineering (SRE) role at a senior level.
• Strong understanding of SRE principles: SLOs, SLAs, error budgets, and incident management.
• Experience leading or coordinating multiple teams or squads.
• Demonstrated ability to define and implement operational processes (incident management, change management, on-call rotations).
• Strong analytical and problem-solving skills, able to navigate complex operational challenges.
• Excellent communication and stakeholder management skills across both technical and non-technical audiences.
• Ability to work in a fast-paced, cross-functional environment and drive alignment across teams.
• Good fluency in English (written and verbal).

Nice-to-have

• Familiarity with integration platforms and delivery tooling across varied technology stacks.
• Experience with Terraform for infrastructure as code.
• Working knowledge of Google Cloud Platform (GCP).
• Experience with Datadog for monitoring and observability.
• Experience with GitHub Actions for CI/CD pipelines.

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions:

We are people-caring! We offer support whenever you need it - at every stage of your professional journey.

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework

Operations Manager (Md8).