Senior Software Engineer, Site Reliability

Note

The job is a remote job and is open to candidates in USA. Upstart is an AI lending marketplace that uses technology to expand access to affordable credit. The Senior Software Engineer, Site Reliability will develop site reliability tooling, improve observability and incident response, automate operational work, and help establish reliability practices across the company.

Responsibilities

• Embody and share SRE principles at Upstart
• Exercise state-of-the-art SRE practices throughout the company
• Uphold a culture of visibility, ownership, and responsibility around service reliability
• Implement standards for monitoring microservices, web apps, mobile apps, databases, Kubernetes clusters, and machine learning platforms, in a fast-paced environment
• Improve incident response practices, both within SRE and throughout the company
• Automate away toil that make sense to be automated

Skills

• Minimum of 6 years combined experience between Software Engineering, Site Reliability, and/or DevOps Engineering including CI/CD, TDD, internal tooling, observability, and other agile development practices
• Proficiency coding Python, Go, JavaScript/TypeScript
• Proficiency with Infrastructure as Code (Terraform, CDK, Cloudformation, etc.)
• Software engineering background with experience building internal tooling from scratch, and other agile development techniques
• Strong software design & architecture skills
• Fundamentally sound with data structures & algorithms
• Experience with on-call and incident management environments
• Experience with observability, monitoring, and reporting tools (e.g., Datadog, Sumologic, , etc.)
• Experience supporting SaaS software in a microservice-oriented cloud environment
• Ability to work with multiple teams for enterprise-wide deliverables
• Data/metrics-driven mindset
• This role is available in the following locations: Remote, San Mateo, Columbus, Austin, NY
• This team operates across all U.S. time zones
• This team has regular on-site collaboration sessions. These occur 3 days per quarter at an Upstart office. If you need to travel to make these meetups, Upstart will cover all travel related expenses
• Experience with service mesh
• Full Stack development skills
• Experience building tooling for an observability platform
• Experience leveraging LLM/GenAI to improve SRE efficiency and processes

Benefits

• Target bonuses
• Equity compensation
• Medical, dental, and vision coverage for US employees
• 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Wellness resources
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Life insurance and disability coverage
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial planning tools and a financial concierge service (US only)
• Annual wellness allowance to support physical and emotional well-being and personal development
• Annual productivity allowance to invest in relevant tools and resources
• Team events, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
• Upstart will cover all travel related expenses for regular on-site collaboration sessions

Company Overview

• Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://upstart.com/about.

Company H1B Sponsorship

• Upstart has a track record of offering H1B sponsorships, with 24 in 2026, 67 in 2025, 66 in 2024, 84 in 2023, 85 in 2022, 42 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.