Service/technical Support

Position : Service Support

Location: Salt Lake City, UT

Duration: 3 months temp to perm.

Job Responsibilities

• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and trouble shoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.

Skills and Experience Needed

• High School Diploma or GED required.
• Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required.
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
• Ability to provide an excellent customer service that results in high customer satisfaction.
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior.

If have any queries regarding requirement please contact # sathish @ 734-357-8988