BA/Technical writer

SCOPE OF THE PROJECT

Candidate(s) should possess a proven knowledge of process improvement with strong emphasis in technical writing. Candidate(s) will be responsible for performing a gap analysis in a shared services organization to identify areas where processes need to be defined, written or improved upon to gain efficiency, standardization, compliance and consistency. The candidate will be responsible for providing a remediation plan, writing procedures and implementing processes that were identified in the gap analysis. The ability to work independently and to work outside of the normal work hours, as needed, is required.

DAILY DUTIES / RESPONSIBILITIES

Work with internal teams to obtain an in-depth understanding of the services offered and processes necessary to implement those services in a consistent manner; Produce high quality documentation and flow charting to document those processes; Design, document and maintain onboarding processes.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE)

Excellent written skills (English); Proven work experience in process improvement; Ability to identify processes that must be in place for an IT organization to be efficient; Extensive knowledge of IRS Pub 1075, NIST 800-53, ITIL, and CJIS; Ability to work with server and end-point technicians to develop detailed procedures; Ability to quickly grasp complex technical concepts and make them easily understandable in both text and diagrams/flow charts; Ability to deliver high quality documentation with attention to detail.

REQUIRED EDUCATION

Bachelor's Degree in a relevant field of work or equivalent work experience.

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