QA Engineer & Product Support Expert

Job Title

QA Engineer & Product Support Expert

Job Type

Contract

Location

Remote (Preferably PT or ET time zones)

Job Summary

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Key Responsibilities

• Provide responsive product support and triage technical issues for advanced AI platforms
• Design, execute, and document QA test cases to ensure high-quality releases
• Source, monitor, and analyze user feedback from platforms such as x.com and reddit.com, sharing actionable insights with the team
• Participate in general operations workflows to facilitate smooth product delivery
• Contribute to technical build projects, coding independently with TypeScript
• Collaborate with cross-functional teams to resolve bugs and improve features
• Stay current with AI video generator trends and integrate user feedback into QA processes

Required Skills and Qualifications

• Advanced proficiency in TypeScript, with proven ability to code independently (hard requirement)
• Portfolio of self-built projects (mandatory; applications without this will not be considered)
• Bachelor’s degree in Software Engineering or equivalent experience
• Experience supporting, testing, or building AI video generator technologies
• Strong analytical, troubleshooting, and communication skills
• Comfortable with customer support, QA, and operational workflows
• Ability to adapt to a fast-paced, evolving technical environment

Preferred Qualifications

• Experience with community engagement or user-facing forums
• Understanding of best practices in AI platform support and quality assurance
• Familiarity with agile development and issue tracking tools