IT Support Engineer

IT Support Engineer - STAFFHUB GROUP PTE LTD | Career Page

IT Support Engineer

Singapore, Singapore, Singapore

Apply for Position Or refer someone

Job Openings IT Support Engineer

About the job IT Support Engineer

ALL JOBS LISTED ARE BASED IN SINGAPORE ONLY.

FOR SINGAPOREAN ONLY.

Responsibilities

• Operations

Manage all technical infrastructures, services, users computing and local user support.

Servers management

administration, setup, change management.

Qualify and manage local needs in coordination with Regional/Central policy.

Services provider and outsourced services management.

Provide reporting and KPI on services.

Maintain all technical documentation

processes, configuration, network diagram.

Install or assist with the installation of hardware and peripheral components such as monitors, keyboards, printers, and scanners.

Troubleshoot hardware, software and network connectivity problems.

Prep end-user computers and apply pre-built images.

Assist with evaluation of new equipment.

Research and recommend innovative, and where possible, initiate automated approaches for system administration tasks. Identify approaches that leverage resources and provide economies of scale.

Maintain accurate system inventory, documentation, storage, and security of equipment; obtain estimates for parts as required.

Manage daily retail operation support with rotation stand-by on retail hours inclusive weekend & public holiday

• Governance

Manage local licenses and legal requirement.

Apply best practices on ITIL processes.

Adhere to applicable policies and procedures.

• Project Management

Management of local technical projects.

Support Regional/ Central project rollout.

Provide project management knowledge and guidance.

• Disaster Recovery

Ensuring and Maintaining daily backup are properly taken and sent to off-site.

Performed yearly Disaster recovery exercise.

Identify the IT equipment needed for Disaster Recovery.

Requirements

Possess at least a Nitec/Diploma in relevant fields

CCNA certificate preferred

Rotation stand-by on retail hours inclusive weekend & public holiday

At least 2 years experience operating in MNC

Strong knowledge and experience of technologies such as domains, group policies, effective permissions, DNS, Registries, DHCP, WINS, firewalls (Palo Alto), ICP, proxy servers and other network devices

Supporting local, regional and global projects

Managing and supporting Microsoft Windows Servers and Virtual Infrastructure with a strong focus on the virtual servers and virtual application environment

Experience with Cisco VoIP systems (Call Manager, Contact Center, and Unity Connection)

Familiar with configuring and installing Windows Servers and workstations

Strong knowledge on Network and ever done a complete SLDC network design for company

Cisco and Palo Alto products experience is a plus

Must be flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization

Exposure to project work is desirable

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